FAQ......

1. How do I book?

We are a online company, all our bookings are via our website, this can be done by filling in the booking form, Our contact information can be found http://bouncycastlesincroydon.co.uk/pages/contact-bouncy-castle-hire.aspx

2. Refund and non payment.

It is important to note that NO money will be offered as a refund, any money owed to Croydon Bouncy Castles, will be referred to our collection department or legal team. All legal and admin cost will be added to the final payment owed.

3. How much notice do I need to give for a booking?

You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.

4. How much does it cost?

Please see the inflatable page for all prices, prices may vary depending on your intended use i.e. home/business or location.

5. What do the prices include?

All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries. You will also receive a blower, extension cable, safety crash mat, the price also includes set up, inflation and collection.

6. When are your bouncy castles available?

Our castles are available 7 days a week all year round including Bank Holidays.

7. How long do I get the equipment for?

We start our daily deliveries from 10am, we will then come and take the castle away after your party has finished usually from 6 pm onward although pick up time can be arranged to suit it can be no later than 7 pm.

8. Do you hire overnight?

Under certain circumstance this can be arranged, please contact us.

9. Do I have to pay a deposit?

Yes deposit is required, this is 10% of the total cost.

10. How do I pay?

Most people choose to pay in full at the time of booking, we accept credit card payments and cheque payments need to be received in sufficient time for funds to clear before the booking date.

11. What if I need to cancel?

You can cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given you may be legally responsible to pay the full amount . In the event of cancelation your deposit of 10% will be transferred to the next available date, a friend or family, but no monetary refund will me given.

12. What if it rains?

Unfortunately the bouncy castles cannot be operated in wet conditions due to safety reasons.

13. Can the bouncy castle be set up on a slope?

Unfortunately this is not possible however if it is a very slight slope it may be possible, you will need to discuss this prior to the booking.

14. How long does it take to set up/inflate/deflate/pack up the inflatable?

We ask for a minimum of 1 hour to set up and take away. However this is only an estimate, times may vary depending on which castle you hire.

15. How much space is needed?

You will need to allow a minimum of 5 feet at the front and rear of castle and 3 feet either side this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

16. When I hire the castle is there anything I need to provide?

We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply, also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.

17. Do you supply safety instructions?

Yes we provide detailed safety instructions upon request, this request need to be made well in advance.

18. Is there an age limit for children using the castle?

Yes all our castles are suitable for children up to and including the age of 14.

19. Who is responsible for the bouncy castle and electrics if it rains?

It is the responsibility of the client/hirer to ensure that ALL electrics including extension leads are stored in a dry place if it should rain during your party. Croydon Bouncy Castle accepts NO responsibility for damaged electrical equipment due to negligence.